Terms and Conditions City Quest

  1. Bookings for City Quest are just online possible and have to be pay in advance by credit card or Paypal. The Terms and Conditions are valid for the City Quest and the Bar Quest.
  2. Just Escape Austria (in the following called WE) assume no liability in case of non-delivery of the contractual services, due to force majeure and events beyond our control.
  3. During the City Quest, we will not be liable for any kind of injury, theft, damage, loss or expenses of any kind.
  4. With pushing the start button the team confirms, that they read, understood and accept the Terms and Conditions.
  5. All tasks are solvable from the sidewalk, without using the streets. Please be careful, because in case of accidents, Just Escape Austria will not be responsible.
  6. The used device must be connected to the internet the whole time, to avoid errors.
  7. Should a place, building, street or similar, which is important for the Quest, not be accessible (construction, renovation, weather, etc) the teams can use a cheat code to skip the task. You will find the Code within the Quest under the secrtion HELP. These conditions are not within the influence of the organizer and therefore there are no compensation payments possible. We suggest of course the usage of the Cheat-Code just in case of emergency.
  8. City Quest is a virtual product and therefore, after booking, paying or even starting there is no possibility to refund the money.
  9. After entering the Start-Code, the team has 6 hours to complete the Quest. Should the team not be able to finish it within this time, the organizer is not responsible.
  10. Should there be any problems during the Quest, that cannot be done with the Cheat-Code, please contact the organizes asap, otherwise there is no chance for refund. Please also collect proof (like Screenshots etc).
  11. Like it says in the email, the start should be between 10 AM and 4 PM, otherwise it could be possible, that some buildings, squares, etc are closed. The organizer is NOT responsible for this case.
  12. The Start of the Bar Quest is just possible on Thursday, Friday and Saturday between 6.30 PM and 9.30 PM, otherwise the bars are closed. Starts after 9 PM have less time, because the Quest ends at 2 AM, because the bars will be closing. Please always keep an eye on the countdown.
  13. Personal datas are NOT passed on the somebody else and are NOT used for commercial reasons.
  14. Entry fees to museums or other venues are NOT included.
  15. Drinks (except the Welcome Shots in each bar) are not included and need to be paid by every team in the bar.
  16. If the team or a team member causes damage throughout the Quest, the organizer Just Escape Austria cannot take legal responsability, the team/member takes the responsability.
  17. In case of an argument, it counts Austrian law and if it will be taken to court, it will be an Austrian court.
  18. All tasks and riddles are intellectual property of Just Escape Austria. If you pass them on, publish them online, etc we see that as a harm of our business secret and we will take it to court.
  19. The Terms and Conditions in german and english are valid.
  20. Should in the Bar Quest be less players then booked, you need to contact us at least 24 hours before the Quest starts to recieve a refund. A transaction fee of 10% will be collected.
  21. Bookings made by children and other persons under supervisory duty cannot be cancelled and refunded.
  22. Cancellations can just be done at least 72 hours before with email. office@justescape-austria.com
  23. The number of team members should not be higher than recommended for the City Quest. For the Bar Quest only the number of the booked players.